Smartcare Services


image description

Professionally manager and perfectly delivered solutions for your Electronic Gadgets. 

Smartcare service centres are located in the below Emax stores :

  • Sharjah - Emax King Faisal Street 
  • Dubai - Oasis Centre , Mall of the Emirates , Mirdif City Centre , Dubai Mall & Emax @ Al Manara Street .
  • Abu Dhabi - Dalma Mall , Hamdan Street , Yas Mall 

More about our Services

  • extended warranty

    Emax’s extended warranty gives you, above all, the peace of mind knowing that your purchase is covered. Here’s why an extended warranty might be right for you:

    • Up to two additional years extra coverage
    • Work carried out by authorized technicians only
    • Only genuine parts used
    • Parts and labour costs covered
    • Larger items like big appliances serviced conveniently in your home
    • Irreparable items replaced
    • Instant replacement on all small domestic appliances below AED 500
    • Covers big and small home appliances, IT, Gaming, Audio, Video, Photography products and more
    • Get a food spoilage cover of up to AED 500 in the event your freezer or refrigerator breaks
    • Available by application for up to 30 days from the date of your original purchase
    • Dedicated hotline: 04 601 4544
  • IT Solutions

    Slow computer? Virus infection? Broken screens, malfunctioning keyboards and more? We understand that you want to spend time using your computer or mobile phone, not fixing it. Come talk to our IT Solutions team during store operating hours – our trained, certified technicians are here to solve problems you’re having with your device, plus answer your questions about buying a new product, getting one fixed, upgrading components and choosing accessories and software. Our job is to make your computing experience rewarding once again!

  • delivery & installation

    At Emax, we provide a variety of after-sales services to our customers. The most popular and convenient of these is the easy Emax direct delivery and installation service. If you purchase audio/video equipment or home appliances from us, our specially-trained installation team will assist you with set-up and installation at no extra charge. This service is available at all stores in the UAE in Sharjah, Dubai and Abu Dhabi.

    We also offer our customers a free delivery service on purchased goods so you can continue having a great shopping experience instead of lugging around large items.

  • media conversion

    Smartcare has a specialised media conversion lab to help you convert your old VHS and cassette tapes into digital files. Save precious memories of important family events like weddings and children’s birthday parties by having us edit them into a professionally-done DVD with titles and music. We can also create a three-minute capsule of your footage so you can upload it onto social media channels like Facebook and YouTube.

  • mobile solutions

    Mobile Repair: Our specialized mobile repair service offers quality repairs with warranty on many handheld devices such as mobile phones and tablet computers. A team of qualified technicians are on hand to solve your technical problems as well as offer solutions to damage from water or impact. We also recover data from non-functional devices.

    Mobile Data Transfer: This service assists your move from an old mobile phone to a new one. By transferring your contacts, helping you choose, install and use the apps you need, and configuring your email services and data options, we make it effortless for you to upgrade to a new model.